With the Transportation Safety Administration reporting visitors quantity surpassing pre-pandemic ranges, airports are busier than ever.
Whereas vacationers do not wish to spend an excessive amount of time at airports, some airports price extremely for his or her facilities.
Amongst airports that deal with greater than 33 million passengers a yr, Detroit Metropolitan Wayne County Airport ranks because the No. 1 airport in buyer satisfaction, J.D. Energy experiences. Amongst North America’s busiest airports, Minneapolis-Saint Paul Worldwide Airport ranked No. 2 whereas Harry Reid Worldwide Airport in Las Vegas ranked No. 3.
Amongst massive airports, people who deal with 10 to 32.9 million passengers a yr, Tampa Worldwide Airport ranks No. 1, adopted by John Wayne Airport in Orange County, California, and Salt Lake Metropolis Worldwide Airport.
Indianapolis Worldwide Airport ranks No. 1 amongst midsize airports that deal with 4.5 to 9.9 million passengers yearly. Indianapolis was adopted by No. 2-ranked Southwest Florida Worldwide Airport and Ontario Worldwide Airport in California.
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The rankings analyzed terminal amenities, meals and beverage and retail service, and baggage declare.
Newark Liberty Worldwide Airport had the worst buyer satisfaction amongst mega airports, whereas Philadelphia Worldwide Airport ranked because the worst massive airport. Kahului Airport in Hawaii ranked on the backside amongst midsize airports.
“It has not been a straightforward yr for North American airports, however main capital enhancements they’ve made over the past a number of years and new investments in getting meals, beverage and retail operations again up and operating at full capability have helped them handle the crush of passengers,” mentioned Michael Taylor, managing director of journey, hospitality and retail at J.D. Energy. “Whereas airports are doing job dealing with the present points, there’s nonetheless extra they might do to enhance passenger expertise whereas additionally enhancing their very own backside strains.”
One instance of how main capital enhancements improved buyer satisfaction was at New York’s LaGuardia Airport, which was useless final amongst massive airports in 2019. J.D. Energy famous that the airport has since improved its passenger circulate, parking and terminal amenities.
J.D. Energy mentioned vacationers who’re glad are inclined to spend extra within the terminal. Those that price their airport expertise a ten out of 10 spend a mean of $44 contained in the airport. Those that price their expertise between a 1-5 out of 10 solely spend about $29, J.D. Energy mentioned.
The complete rankings can be found on J.D. Energy’s web site.
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